Privacy Policy

This policy explains what personal information The Heat Pump Experts Nelson collects through heatpumps-nelson.nz, how we use it, and your rights. We only collect what we need to answer your enquiry and quote your job.

What we collect

When you use our quote or contact form we collect the details you give us: your name, phone number, email, suburb, and anything you tell us about your heat pump or home. Our host may also log standard technical data like your IP address and browser for security and analytics.

How we use it

We use your details to reply to your enquiry, prepare a quote, arrange a site visit or install, and keep in touch about your job. We don't sell your information, and we don't send marketing you didn't ask for.

Who we share it with

We only share your details where it's needed to do the work, and only the minimum required. We use reputable third parties for email and hosting who process data on our behalf.

How long we keep it

We keep enquiry and job records for as long as we need them for the work and for our tax and legal obligations, then remove them.

Your rights

Under the Privacy Act 2020 you can ask to see the information we hold about you and ask us to correct it. Get in touch and we'll sort it out.

Contact

Questions about this policy or your information? Email info@heatpumps-nelson.nz or call 027 725 2525.

Have a look at our contact our team and terms of service for more.